Transform Your House Into A Dream Home

1. Information We Collect

We collect your name, email, phone number, project address, date of birth and home design preferences when you submit our forms.

2. Project Requirements

We may collect details about your budget, renovation plans, interior design choices and home improvement requirements.

3. Browsing Information

We may collect basic website usage data, such as pages visited, browser type and device information, to improve website performance.

4. Use of Information

Your information helps us respond to enquiries, arrange consultations, schedule site visits and prepare service quotations.

5. Marketing Communications

We may send home improvement tips, design inspiration and promotional offers if you subscribe to our communications.

6. Data Sharing

We do not sell, rent or trade your personal information. Information may be shared with authorised service providers when necessary to deliver our services.

7. Data Security

We take reasonable measures to protect your personal information against unauthorised access, loss, misuse or disclosure.

8. Cookies and Website Improvements

We may use cookies or similar technologies to understand website usage, remember preferences and improve your browsing experience.

9. Your Privacy Rights

You may request access to, correction of or deletion of your personal information by contacting privacy@therenovationhouse.com.

10. Policy Updates and Contact

We may update this policy when necessary. You can withdraw marketing consent using the unsubscribe link in our emails. For privacy-related questions, contact privacy@therenovationhouse.com.

1. Acceptance of Terms

By using our website or booking our home improvement services, you agree to these terms and conditions.

2. Services & Quotations

All work is carried out according to the approved design, project scope and bill of quantities. Quotations remain valid for 30 days.

3. Project Planning

Project timelines and deliverables are agreed upon before work begins. Delays may occur due to material availability, weather or unforeseen circumstances.

4. Payments & Schedule

Payments must follow the agreed milestone schedule, including booking, procurement, execution and final handover.

5. Taxes & Additional Charges

Applicable taxes and additional approved expenses are charged separately. Delayed payments may affect the project schedule.

6. Design & Scope Changes

Any changes to the approved design, materials or project scope must be confirmed in writing. Additional work may involve extra costs and time.

7. Materials & Workmanship

Materials are selected according to the approved specifications. Any substitutions will be communicated to the client for approval where required.

8. Warranty & Liability

Warranty coverage is provided according to the applicable warranty certificate. Liability is subject to the agreed contract and applicable law.

9. Cancellation & Termination

Either party may terminate the agreement by providing 15 days' written notice, subject to outstanding payments and the agreed cancellation terms.

10. Disputes & Governing Law

Disputes will be handled through good-faith discussions wherever possible. Applicable laws and the jurisdiction specified in the signed agreement will govern unresolved disputes.

Effective: October 2026

Material Returns

• Unopened, unused materials in original packaging can be returned within 7 days of delivery with the invoice.
• Custom-fabricated items (modular panels, cut stone, made-to-order fittings) are non-returnable.

Service Rework & Cancellations

• Defects reported within 30 days of handover are reworked free of cost under our service warranty.
• Cancellations before work begins are refunded in full minus the design fee; mid-project cancellations are settled pro-rata per completed milestones.

Refund Timelines

• Approved refunds reach the original payment method within 7–10 business days.
• Warranty claims are resolved via free repairs; cash refunds apply only when an item is irreparable.
• To raise a request, email support@therenovationhouse.com or call +91 98765 43210 with your project ID.